Grievance Redressal
The Andaman Nicobar Tour Operators Association (ANTOA) is committed to maintaining the highest standards of professionalism, transparency, and ethical practices within the tourism industry of the Andaman & Nicobar Islands.
We welcome genuine feedback, suggestions, and grievances from tourists, members, tourism stakeholders, and the general public. Every grievance received by the association is reviewed with fairness, impartiality, and confidentiality.
Our objective is to encourage constructive communication and help resolve matters that fall within the scope of the association.
Who Can Submit a Grievance?
Grievances may be submitted by:
- Tourists and visitors
- Members of ANTOA
- Tour Operators
- Tour Boat Operators
- Hoteliers
- Tourism stakeholders
- Members of the general public
Matters You May Report
The association accepts grievances related to:
- Services provided by ANTOA members.
- Professional conduct or ethical concerns involving members.
- Membership-related matters.
- Tourism-related issues concerning the association.
- Suggestions for improving tourism services.
- Feedback regarding ANTOA's programmes and initiatives.
- Any other matter that falls within the jurisdiction of the association.
How to Submit a Grievance
You may submit your grievance through any of the following channels:
By Email
By Post or In Person
Andaman Nicobar Tour Operators Association (ANTOA)
Opposite Van Sadan, Haddo
Sri Vijaya Puram
Andaman & Nicobar Islands - 744102
India
By Telephone
+91 70014 04001
Information to Include
To help us review your grievance effectively, please include:
- Your full name
- Mobile number
- Email address
- Name of the member or organization involved, if applicable
- Date and place of the incident, if applicable
- A clear description of your grievance
- Copies of any supporting documents or photographs, if available
Providing complete and accurate information will help us understand your concern and facilitate an appropriate review.
Our Review Process
Once a grievance is received, the association will:
- Acknowledge receipt where appropriate.
- Review the information provided.
- Seek clarification or additional details if required.
- Examine the matter within the scope of the association.
- Communicate the outcome or appropriate guidance whenever applicable.
Important Notice
ANTOA will make every reasonable effort to examine grievances related to the association and its members in a fair and impartial manner. However, the association can only consider matters that fall within its jurisdiction.
Complaints involving criminal offences, consumer disputes requiring legal adjudication, or matters under the authority of government departments or courts may be referred to the appropriate competent authority.
Our Commitment
The Andaman Nicobar Tour Operators Association remains committed to strengthening trust within the tourism industry through transparency, accountability, and responsible governance.
We appreciate your valuable feedback and cooperation in helping us maintain high standards of professionalism and service across the tourism sector of the Andaman & Nicobar Islands.